Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a simple and convenient return and refund policy.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer service team within 30 days of delivery and provide your order information.
2. Free Returns
All eligible returns are free of charge.
We will provide instructions for returning your item. You will not be charged a return shipping fee for an eligible return.
3. Return Condition
Returned items should be in their original condition and should not show significant signs of use or damage.
Please keep the original packaging and accessories whenever possible, as this may help us process your return more efficiently.
4. How to Request a Return
To request a return, please contact our customer service team with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our customer service team will provide you with the return instructions.
Please do not send items back without contacting us first.
5. Refund Processing
Once your returned item has been received and the return has been approved, your refund will be processed within 3 business days.
The refund will be issued to the original payment account or payment method used to place the order.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
6. Refund Amount
After the return is approved, the applicable refund amount will be returned to your original payment method.
The exact time for the funds to appear in your account may vary depending on your bank or payment provider.
7. Contact Us
If you have any questions about returns or refunds, please contact our customer service team.
We are happy to assist you with your return and refund request.